Support Center for City Center Lahore
Welcome to the City Center Lahore Support Center! We are here to help you with any questions, concerns, or issues you may have regarding our products and services. Below are the most common inquiries. If you can’t find what you’re looking for, don’t hesitate to reach out to our customer support team.
1. Order Support
Q: How do I place an order?
To place an order, simply browse our website, select the items you wish to purchase, and add them to your cart. Once you’re ready, proceed to checkout, where you can enter your payment and shipping information.
Q: Can I change or cancel my order after it’s been placed?
Once an order is confirmed, we begin processing it immediately to ensure prompt delivery. If you wish to change or cancel your order, please contact us within 30 minutes of placing it, and we will do our best to accommodate your request.
Q: How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. Use this number to track your order through our shipping partner’s website or reach out to our support team for assistance.
2. Shipping and Delivery
Q: How long will it take for my order to be delivered?
- Lahore: Typically, 2-3 business days.
- Pakistan (outside Lahore): 3-7 business days.
- International: 7-14 business days, depending on the destination.
For more details, check our Delivery Information page.
Q: Do you offer free shipping?
Yes, we offer free shipping within Lahore. Shipping charges apply to orders outside Lahore and internationally.
Q: What should I do if my order is delayed?
If your order has not arrived within the expected delivery time, please contact us immediately. We will work with our shipping partners to resolve the issue and keep you informed.
3. Returns and Refunds
Q: How do I return an item?
If you are not satisfied with your purchase, you can return the item(s) according to our Return and Refund Policy. Please ensure the item is in its original condition and packaging. You can request a return by contacting our support team.
Q: Can I exchange an item instead of returning it?
Exchanges are possible for certain products. Please contact us to check the eligibility of an exchange for your item. If an exchange is not possible, you may return the item for a refund and place a new order.
Q: What is your refund policy?
Refunds will be processed once the returned item has been received and inspected. The refund will be issued to your original payment method. For more information, visit our Return and Refund Policy.
4. Product Inquiries
Q: How can I know more about a product?
For detailed product descriptions, specifications, and usage instructions, visit the product page on our website. If you still have questions, feel free to contact our customer support team.
Q: Are your products authentic and safe to use?
Yes, we guarantee that all products sold on our website are genuine and sourced from authorized suppliers. Our cosmetics and other items are tested for quality and safety before being listed for sale.
5. Account Management
Q: How do I create an account?
To create an account, click on the Sign Up button at the top of our website. Enter your name, email address, and create a password to start shopping and track your orders.
Q: I forgot my password. How can I reset it?
Click on the Forgot Password link on the login page. Enter your registered email address, and we will send you a password reset link.
Q: How do I update my account details?
You can update your account details by logging into your account and going to the Account Settings page. Here, you can update your personal information, shipping address, and payment methods.
6. Technical Support
Q: I’m having trouble accessing the website. What should I do?
Please ensure you are using an updated browser. If the issue persists, try clearing your browser cache and cookies. If that doesn’t resolve the problem, contact our support team for assistance.
Q: Why am I unable to complete my purchase?
There could be several reasons, such as an issue with your payment method, incorrect billing information, or stock unavailability. Please check all details carefully. If the issue continues, reach out to our customer support team.
7. Contact Us
If you have any questions or need assistance, please feel free to reach out to our customer support team. We’re here to help!
Customer Support Team
Email: [Citycenterlahore@gmail.com]
Phone: [+92 331 6197198]
Address: [Dharam Pura Main Bazar Paris Bazra Lahore]